A Q&A with the CEO
Christy Ward
Q: What is “whole-person care”?
A: Whole-person care is about acknowledging patients as individuals with unique stories and needs. We understand that health goes beyond medical appointments; it involves physical, mental, emotional, economic, and social well-being. When we provide resources like housing navigation and food assistance, we’re not just improving health outcomes—we’re giving people hope and a chance to thrive. It’s about addressing Social Determinants of Health, such as housing insecurity or lack of access to nutritious food, which can create barriers to wellness. By addressing these issues, we help individuals break free from the cycle of poor health and reclaim their lives.
Q: How has your background influenced your understanding of the importance of whole-person care?
A: A lesser-known part of my story is that I used to be a professional figure skater and coach, and that experience really shaped my perspective. In skating, you need more than just physical strength or skill—you also need mental resilience, emotional stability, and a strong support system to succeed. That understanding of balance and interconnectedness has carried over to how I view healthcare, in which addressing health from every angle is key to lasting outcomes.
Q: How does patient education impact whole-person care?
A: Patient education empowers individuals to take their health into their own hands. Many individuals we serve feel lost and unsure of where to turn for help. By providing clear, culturally sensitive information, we guide them to the resources they need. Our dedicated care team members across the organization take the time to listen and educate patients about medication use, nutrition, stress management, and preventive care, ensuring they feel supported every step of the way.
Q: How do philanthropic contributions enhance whole-person care?
A: Your contributions make a profound difference in the lives of those we serve. In addition to helping to pay for health services and medications for uninsured patients, donor support allows us to provide vital services like our food pantry, utility assistance, and community programs that go beyond traditional healthcare. These resources help us tackle the root causes of health disparities, giving individuals and families a chance to build brighter futures. Every dollar you donate is a step toward creating a healthier, more equitable community where everyone has the opportunity to thrive.